If so, please ensure that you acquaint yourself with our comprehensive return and exchange policy. We strive to make the process as seamless as possible for you. Simply share your address, and our representatives will personally come to collect the parcel from your doorstep. Additionally, feel free to reach out to us on WhatsApp for further assistance regarding returns.
Haven’t received your tracking ID yet?
No worries. We’ve already sent your tracking ID to your email. However, if you’re still unable to locate it, please don’t hesitate to contact us on WhatsApp for prompt assistance. We’re here to ensure that you stay informed about the status of your order every step of the way.

To request for a refund you may contact our customer service representative within 7 days after receiving
your order. You will receive a confirmation message from our representative to proceed with the refund
process. You will be requested to ship the item at the below mentioned address and share a receipt of the
courier on our WhatsApp (+971501695316). After verifying the products received, our representative will
contact you for your bank details to process the refund. The refund process may take 7 days after your
items are received by our team.
Shipping Address: Industrial Area 18 Warehouse# 16 Sharjah, UAE

Note: The delivery charges are non-refundable.

To request for exchange you may contact our customer service representative (+971501695316) within 7
days after receiving your order. Your exchange order will be placed by our representative. The rider will
deliver your exchange item and you will be requested to hand over the previously delivered item to the
same rider. You must share the following information to apply for an exchange:
Order number
Reason for exchange
Item required in exchange
A picture of the article received (if necessary)
If the required size of article for exchange is out of stock and was purchased during sale, customer either
can replace the article with another available article (pay the difference) or Online Voucher may be
issued which can be used while placing next order.

* Customized articles will not be refunded or exchanged in any case.
* Items are qualified for exchange only if they are unworn, unwashed, wrong size or defected in any way.
* All pictures displayed on our website are of the original products. However, due to difference in
* monitors/screens and lighting used during photo shoot, the exact color of the final item may vary
slightly. Therefore, products cannot be returned for this reason.
* Any item that is on SALE cannot be returned. Only size can be exchanged for items on SALE.
* No exchange/refund can be accepted for underwear, vest and socks for hygiene reasons.
* To get the amount refunded, Customer will self-dispatch the parcel.
* The returned parcel for refund remains your responsibility until the goods are received into our
warehouse.
* Refund requests will be processed within 7 working days after receiving the return products. Your
shipping costs are non-refundable.